CitySmart: Reduce Your Juice

Reduce Your Juice

Energy Networks 2018 FAQs

Below are all the answers to frequently asked questions about Reduce Your Juice at Energy Networks 2018. For easy navigation, click on the links below.

Jump to a specific category by clicking on the area of interest below:

 


About

What is Reduce Your Juice about?

Reduce Your Juice is a revolutionary behaviour change program, built on digital gamification and research insights, that influences how Australian consumers use, think about and spend money on electricity. This internationally awarded program transforms the traditional approach to energy efficiency by gamifying learning, and harnessing the best elements of design (competition, challenge, fun, rewards and recognition) to deliver learning and behaviour change by stealth.

Your Energy Networks 2018 conference/exhibitor registration gives you an opportunity to learn first-hand how this revolutionary behaviour change program works. Participate for free in a series of mini-games and challenges for your chance to earn some great rewards, and obtain insights into how this behaviour change approach can make a difference across industries and audiences. SIGN ME UP!

Great news! If you’re not able to attend the conference, but want to see what all the fuss is about, you can participate. SIGN ME UP!

 

When does it start?

We have a program running right now for Energy Networks 2018 attendees and exhibitors. Your conference/exhibitor registration gives you an opportunity to participate in this award-winning program and earn some exciting rewards. SIGN ME UP!

Great news! If you’re not able to attend the conference, but want to see what all the fuss is about, you can participate.  SIGN ME UP!

 

Why should I be part of Reduce Your Juice?

Try the program that cuts Australians’ power bills at Energy Networks 2018 and have some fun!
Reduce Your Juice helps consumers save on electricity bills by demonstrating and encouraging energy efficient behaviours. The program combines smartphone games, a social media community, and prizes for achievement and competitive performance. At Energy Networks 2018, you can learn first-hand how this revolutionary behaviour change program can influence how Australian consumers use, think about, and spend money on electricity. During Energy Networks 2018, you’ll have the chance to see behind-the-scenes of how the real-time results and post-program analytics drive the success of this initiative. Plus, there are some great rewards to win as you compete against your colleagues and industry peers during the conference.

SIGN ME UP!

 

How long does Reduce Your Juice go for?

This program lasts for two and a half weeks. Conference attendees and exhibitors will have the opportunity to participate in a mini-version of the traditional two-month long program, with challenges spanning two weeks leading up to the conference, and during the event itself.

 

Who is organising Reduce Your Juice?

Reduce Your Juice is a program run by CitySmart.

 

Who is involved in Reduce Your Juice?

This Energy Networks 2018 Reduce Your Juice program is funded by Energy Networks Australia.

 

Why are there surveys involved in the program?

Reduce Your Juice trials a new approach to energy efficiency, so we want to know what works. To help us learn about you and your energy use, we ask a few short questions before the program starts and after it finishes. During Energy Networks 2018, you’ll have the chance to see behind-the-scenes of how the real-time results and post-program analytics drive the success of this initiative.

 

What should I do if I have a question about the program?

No worries, we like questions! Contact us at help@reduceyourjuice.com.au and we will do our best to get back to you as quickly as possible.

Need onsite assistance at the Energy Networks 2018 Conference and Exhibition? You can visit Booth 18 in the Exhibition Hall where one of our friendly team can help you.

 

What is a Powerhack?

A Powerhack is a fun and easy shortcut that can help you be more energy efficient.

 


Participation

Who can plug in?

This program is open to anyone to participate and is free. SIGN ME UP!

 

What do you do with my personal information?

We only use your personal information for the purposes for which you gave it to us. We will securely store your Personal Information using electronic and physical security measures, staff training and use of password protection software. To find out more information, visit our Privacy Policy.

 

What if I don’t want to receive communications anymore?

Oh no, don’t like our messages? That’s sad. Receiving communications such as email are a key part of Reduce Your Juice. Unfortunately, if you unsubscribe from communications you are also giving up your opportunity to earn the sweet rewards, including the major reward. If you still decide you don’t want to hear from us anymore, just click the unsubscribe link in the emails. If you have any more questions, contact us at help@reduceyourjuice.com.au and we will be able to help.

 


Rewards

What are all the rewards in the Reduce Your Juice program?

We would love to tell you, but we like to keep a little mystery in life, so you will find out when you become part of the program. We’ve got some wonderful rewards in store. Once you’ve SIGNED UP, keep an eye on your inbox for details!

 

When do I find out what rewards I can earn?

Once you’ve successfully registered and completed your online profile via the survey link emailed to you, we will let you in on the exciting rewards you are in the running for.

For the latest challenge and rewards details for the Energy Networks 2018 Program, make sure you keep an eye on your email inbox, follow @EnergyNetwork18 on Twitter, and Energy Networks Australia on LinkedIn.

 

What do I need to do to earn the rewards?

You will have the opportunity to participate in two mobile mini-games, with challenges leading up to, and during, the conference giving you chance to earn some exciting rewards. There are a few simple steps and actions for you to do, such as playing the games for a designated amount of time, doing some energy quests or completing some short surveys within the timeframe. We will let you know via email exactly what you need to do by when.

Tip: You must be logged into the Reduce Your Juice app to be eligible to win these rewards.

 

How long should my rewards take to get delivered to me?

We will try to get your rewards packs sent out to you as quickly as we can. You will hear from us if you win a reward, and once you provide any information required for us to send out the reward, we will send it out within 7-10 business days. If you win a reward while you are attending Energy Networks 2018, there will also be opportunities to collect the prize at the venue.

 


The game

I have a question during Energy Networks 2018. Can someone help me?

Yes, our friendly team at Booth 18 in the Exhibition Hall is ready to answer all your questions.

 

How do I log into the app?

Use the username and password that we emailed you at the start of the program. Didn’t receive one or having an issue? Email help@reduceyourjuice.com.au for assistance or visit our friendly team at Booth 18 in the Exhibition Hall.

 

I’ve forgotten my password to log in

No worries – there is an option to reset your password underneath the login fields – just click the link and follow the prompts. We will email you a link to reset your password.

 

I’ve tried to re-set my password and I haven’t received my ‘re-set password email’

We’ve noticed that this is a common problem among Hotmail users. If you don’t get your password recovery email just get in touch by emailing us at help@reduceyourjuice.com.au.

 

How do I download the app?

Go to either the Apple app store or Google Play to download the app. You can follow the links from the Reduce Your Juice homepage, or otherwise just search for Reduce Your Juice and download the app.

 

What phone or tablet do I need to play?

The Reduce Your Juice games are available through the app which is downloadable on the Apple store or Google Play. You’ll need a suitable Apple or Android smartphone or tablet, so you can download the app and play. In general, smartphones and tablets with Android OS 4 or more recent, and Apple devices with iOS 7 or more recent are all good to go. Check your device’s settings to make sure you are ready to roll.

 

I don’t have a smartphone or a tablet, can I still play? 

The Reduce Your Juice games are only available through the app which is downloadable on the Apple store or Google Play. You’ll need a suitable Apple or Android smartphone or tablet, so you can download the app and play. Unfortunately, there is no website version of Reduce Your Juice.

 

Can I play Reduce Your Juice on a website?  

Unfortunately, the technology behind Reduce Your Juice is only suitable for smart device applications. There is no website version of Reduce Your Juice.

 

How many games are there in Reduce Your Juice?

You will have the opportunity to play 2 mobile mini-games, with challenges leading up to, and during, the conference.

For the Energy Networks 2018 Program, you will have the opportunity to play 2 mobile mini-games, one at home and one during the conference.

 

How long do I need to play the app games for?

Sign-up early for the Energy Networks 2018 Program, download the app and you can start playing straight away. Skill up on these games, ahead of the challenges, to have the best chance to win some exciting rewards. SIGN ME UP!

 

What if I forget to play?

Don’t worry, we’ve got your back. We will send you email, app messages and SMS reminders to help you remember to play so you don’t miss out on earning rewards.

 

I have been playing the games but have received reminder emails

You need to be logged in using your correct email address and password. Check that you are not playing through the ‘free play’ link. Go to the ‘Settings’ icon in the app, tap ‘Sign out’ then log back in using your email address and password.

Make sure you play each game for 10 minutes whilst logged in correctly to earn your chances to win some sweet rewards. Also check that you have been online at some stage to log your play time – the app needs to send the information back to us whilst you are online, so we can tell you have earned your reward.  If your phone is fresh out of data, head along to a local library or check out your Council website for more info.

 

I am having technical difficulties, what should I do?

Try logging out of the app and logging back in again… if all else fails contact us and we will get our nerdy support peeps to help you fix the glitch.

Need onsite assistance at the Energy Networks 2018 Conference and Exhibition? You can visit Booth 18 in the Exhibition Hall where one of our friendly team can help you.

 

What operating system do I need to play the app?

You will need a smartphone or tablet with Android OS 4 or more recent, or any Apple device with iOS 7 or more recent.

 

Keyboard disappearing when you try to log in on your Android phone?

If your keyboard is ‘disappearing’ when you try to login to Reduce Your Juice on your Android phone, you may have to change your keyboard.

To find out how to do this, please follow the steps on this link https://support.google.com/nexus/answer/6102154?hl=en

If you don’t find your answer there, then please refer to the manufacturer of your phone’s help and support centre.

 


After the program

 What happens after I finish Reduce Your Juice?

After you’re all done with Reduce Your Juice, we encourage you to take on everything you have learnt throughout the program and continue saving bucks in your energy ways (your wallet will thank you!).

Can Reduce Your Juice be adapted for my business needs?

Yes. This behaviour change approach can make a difference across industries and audiences. Talk to the CitySmart team today at admin@citysmart.com.au.

 


Have a question that wasn’t answered?

We are happy to answer any queries you may have about Reduce Your Juice, just contact us.