CitySmart: Reduce Your Juice

Reduce Your Juice

FAQs

Below are all the answers to your frequently asked questions about Reduce Your Juice. For easy navigation, click on the links below and they will take you to the relevant categories on the FAQ’s.

Jump to a specific category by clicking on the area of interest below:


About

What is Reduce Your Juice about?

Reduce Your Juice is the ultimate battle against high energy bills! The program is designed to help you save electricity and cut your electricity bills so you can save some of your hard-earned money for other things. Play some fun mobile games, do some energy-saving activities and answer some questions to help us learn what works for you and you can earn some sweet rewards. We’ll also share some nifty Powerhacks along the way to help you hone your juice-blasting skills at home.

When does it start?

Invitations to register will be sent from AGL to eligible customers from the 7th of July 2020. The first Reduce Your Juice game will be unlocked on the 3rd August 2020. In the meantime, participants will start learning some energy saving tips and tricks via emails and on our Facebook page.

Why should I be part of Reduce Your Juice?

If your electricity bill is a little larger than you’d like and you are looking for ways to slim down your juice consumption, Reduce Your Juice is the answer. By playing some fun mobile games on your phone and completing a series of mini quests and questions, you can earn some sweet rewards. You can save dough on your electricity bill and become super energy savvy at the same time.

How long does Reduce Your Juice go for?

The Reduce Your Juice journey lasts for approximately 2 months from when you register. You will receive some fun energy-saving emails, tell us about your energy habits before and after the journey, play the games over 6 weeks.

Who is involved in Reduce Your Juice?

Reduce Your Juice is a program run and managed by CitySmart. Reduce Your Juice is currently partnering with AGL to deliver the program to their invited customers.

Why is AGL offering Reduce Your Juice to its customers?

AGL are engaging their customers to take part in the program to uplift energy literacy through a unique digital and gamified approach. The goal is to help customers reduce their energy usage and save money on their electricity bills.

Why are there surveys involved in the program?

Reduce Your Juice trials a new approach to energy efficiency, so we want to learn what worked. To help us learn about your household’s energy use, we just ask a few short questions before the program starts and after it finishes. We have some pretty sweet rewards up for grabs for completing the surveys. To find out more information, visit our Privacy Policy.

What should I do if I have a question about the program?

No worries, we like questions! Contact us at help@reduceyourjuice.com.au and we will do our best to get back to you as quickly as possible.


Participation

Who can plug in?

If you are an invited customer of AGL you can take part in Reduce Your Juice to learn more about your energy use and manage your electricity bills. If you are an AGL customer and would like to find out if you are eligible to register for the program, please contact help@reduceyourjuice.com.au.

Can everyone in my house take part?

Only one account holder per household can register to take part. Your housemates or family can still take part in the activities that you do (such as playing the games and taking the energy questions), and you can share what you learn with them to help save money on your electricity bill.

What do you do with my personal information?

We only use your personal information for the purposes for which you gave it to us. We will securely store your Personal Information using electronic and physical security measures, staff training and use of password protection software. To find out more information, visit our Privacy Policy.

What if I don’t want to receive communications anymore?

Receiving communications such as email are a key part of Reduce Your Juice. Unfortunately, if you unsubscribe from communications you are also giving up your opportunity to earn the sweet rewards, including the major reward. If you decide you don’t want to hear from us anymore, just click the unsubscribe link in the emails. If you have any more questions, contact us at help@reduceyourjuice.com.au and we will be able to help.


Rewards

What are the rewards in the Reduce Your Juice program?

There are up to $5,000 worth of Mastercard e-Vouchers up for grabs during the Reduce Your Juice journey.

What do I need to do to earn the rewards?

There are a few simple steps and actions for you to do:
• Complete the start-of-program survey in full and if you’re one of the first 20 participants to submit you’ll receive one of twenty $50 Mastercard eVouchers.
• Energy Quests: take part in up to three energy quests for your chance to earn one of three $75 Mastercard eVouchers (winner selected by panel selection)
• Game Play rewards: based on set criteria for each of the three games, you could nab one of the fifteen $50 Mastercard eVouchers
• End of program rewards: Participants who have completed all stages of the program and answer the competition question included in the end-of-program survey will be in the running to earn the major reward of $1,000 Mastercard eVoucher or the minor rewards comprising of one of twenty $100 Mastercard eVouchers.

View the Terms & Conditions here.

How long should my rewards take to get delivered to me?

Rewards are delivered digitally via email and will be processed within 5-7 business days of the reward winners being chosen.

How do I know if I’ve earned a reward?

Reward winners will be notified by email and winners will be announced on the Facebook page.


The game

How do I log into the app?

You can login using the username and password that we emailed you at the start of the program. If you didn’t receive one or are having an issue, please email help@reduceyourjuice.com.au for assistance.

I’ve forgotten my password to log in

No worries – please email help@reduceyourjuice.com.au for assistance.

I’ve tried to re-set my password and I haven’t received my ‘re-set password email’

If you don’t get your password recovery email just get in touch by emailing us at help@reduceyourjuice.com.au.

How do I download the app?

Go to either the Apple app store or Google Play to download the app. You can follow the links from the Reduce Your Juice homepage, or otherwise just search for Reduce Your Juice and download the app.

What phone or tablet do I need to play?

The Reduce Your Juice games are available through the app which is downloadable on the Apple store or Google Play. You’ll need a suitable Apple or Android smartphone or tablet so you can download the app and play. In general, smartphones and tablets with Android OS 4 or more recent, and Apple devices with iOS 7 or more recent are all good to go. Check your device’s settings to make sure you are ready to roll.

I don’t have WiFi or I’m out of data, what should I do?
If your phone is fresh out of data, head along to a local library or check out your Council website for more information on free WiFi zones.

I don’t have a smartphone or a tablet, can I still play? 

The Reduce Your Juice games are only available through the app which is downloadable on the Apple store or Google Play. You’ll need a suitable Apple or Android smartphone or tablet so you can download the app and play. Unfortunately there is no website version of Reduce Your Juice.

Can I play Reduce Your Juice on a website?  

The technology behind Reduce Your Juice is only suitable for smart device applications. There is no website version of Reduce Your Juice.

How many games are there in Reduce Your Juice?

There are three different mobile games which are part of the Reduce Your Juice app. During the program, a new game is unlocked each fortnight, starting with Power Raid on the 3rd August 2020 (followed by Cheat the Chill, then Fully Loaded). Once the program is finished, you are still able to play all three games.

How long do I need to play the app games for?

A new game opens every two weeks. You will need play all three games to stay in the running for the end of program rewards. We recommend that you play each game for at least 10 minutes, but try to get the 30-minute game badges to become a true juice-blaster master.

What if I forget to play?

Don’t worry, we’ve got your back. We will send you email reminders and post on our Facebook page to help you remember to play so you don’t miss out on earning rewards.

I am having technical difficulties, what should I do?

Try logging out of the app and logging back in again… otherwise email help@reduceyourjuice.com.au and we will get our nerdy support peeps to help you fix the glitch.

What operating system do I need to play the app?

You will need a smartphone or tablet with Android OS 4 or more recent, or any Apple device with iOS 7 or more recent.


After the program

 What happens after I finish Reduce Your Juice?

After you’re all done with Reduce Your Juice, we encourage you to take on everything you have learnt throughout the program and continue your energy saving journey (your wallet will thank you!).


Have a question that wasn’t answered?

We are happy to answer any queries you may have about Reduce Your Juice, just contact us.

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